Contact Fluid Labs LLC
Koach is operated by Fluid Labs LLC, 7918 Jones Branch Dr, FL 4-362, McLean, VA 22102, United States. Contact support@usekoach.com. Never send passwords, full payment-card details, or unnecessary medical information in a support request.
United States launch and age eligibility
Koach initially serves US residents and US businesses. Coaches must be at least 18; clients must be at least 13. Clients aged 13–17 need an adult parent or legal guardian to confirm their authority, consent to use and relevant data processing, and accept the applicable agreements through the guardian-consent process. Confirmation is required again at the first paid purchase. A checkbox completed by the minor alone does not replace guardian confirmation. Users under 13 are not permitted. iOS external purchase links are available only through the United States App Store storefront. Temporary travel does not by itself change a US resident’s eligibility.
Non-medical coaching
Koach supports exercise programming, meal planning, and general nutrition guidance for fitness goals. It is not a medical service. Diagnosis, treatment, physical therapy, injury rehabilitation, medical nutrition therapy, and prescribing are not permitted through Koach. Coaches must describe their services truthfully and must not guarantee health outcomes. Consider advice from a qualified healthcare professional before significant diet or exercise changes. Stop an activity that causes concerning symptoms and seek appropriate care. Koach is not an emergency service.
Who is giving permission
The person confirming must be at least 18 and be the young person’s parent or legal guardian with authority to consent. Do not confirm for an account you do not recognize. The confirmation page identifies the account using a masked email address; contact support if you need to resolve its identity before deciding. Confirmation of email access is not independent proof of family relationship or legal authority.
Account permission and information use
Review the exact Terms of Service and Privacy Policy versions linked on the confirmation page. By explicitly confirming, you approve this eligible young person’s use of Koach for non-medical fitness coaching and the information processing described in those documents. This includes information the young person chooses to provide for coaching, such as exercise, meals, progress, photos, and messages. There is no guardian dashboard or automatic copy of messages. You may contact support about consent, access, correction, or deletion.
First paid purchase
Account permission alone does not approve a paid plan. A separate confirmation identifies the first monthly offer, coach, recurring price, applicable tax disclosure, and Client Service Terms and Refund and Cancellation Policy versions. Review them before approving. Confirming guardian consent does not itself charge a payment method. Payment still requires completion of the separate checkout. If the offer changes before the first verified purchase, a new offer-specific confirmation may be required.
Client purchases and your service provider
The coach identified in a plan and at checkout provides the coaching service, sets its price, and is the merchant for that purchase. Client plans renew monthly unless renewal is canceled. Review the description, total price, tax, start conditions, and renewal terms before paying. Stripe processes direct charges on the coach’s connected account. Koach does not receive, hold, or later disburse gross client-plan proceeds and does not add an application fee at launch. This arrangement does not remove Fluid Labs LLC’s responsibilities for its own conduct or your non-waivable rights.
Withdrawal of guardian consent
A parent or legal guardian may withdraw consent through the verified consent process or by contacting support. After verifying the request, Koach restricts the minor’s normal coaching account access, blocks new purchases, and stops all client-plan renewals. Support reviews remaining paid service, any applicable refund, and data-handling requirements. Remaining paid time does not override the restriction; withdrawal does not automatically determine a refund. Restoring consent does not silently restart canceled renewals.
Record of confirmation
Koach keeps the confirmed scope, applicable agreement versions, guardian name and email, confirmation time, and necessary security/audit records. Email links expire and are not a general sign-in credential. Opening a link is not consent: confirmation requires explicit approval on the page. Do not forward a consent or withdrawal link to someone else.
Account deletion and recovery
Request deletion in Settings. The confirmation explains required cancellations, any remaining paid-service obligations, and the account’s current deletion stage. The 30-day recovery period starts when your deletion request is recorded. If existing paid-service obligations end later, the recovery deadline extends until those obligations end; the service displays the earliest scheduled deletion date. Scheduled permanent deletion will not occur before that date, and unresolved payment, dispute or retention questions require review. You may cancel a pending deletion request until permanent deletion begins, including when reviews delay completion beyond the displayed date. Canceling deletion does not automatically restart subscriptions, reverse a ban, or restore withdrawn guardian consent. Once the date and required reviews are complete, information eligible for deletion is removed and completion is communicated. Records required for an identified legal, financial, fraud-prevention, or dispute purpose may remain under restricted access; the recovery period is not a universal retention period for those records. Contact support for earlier-deletion requests involving exceptional circumstances or mandatory rights.